Refund policy

Humsienk offers a straightforward, hassle-free return and refund process.

30-Day No Reason Return

Humsienk offers 30 days of free returns from delivery date. Accepting no-reason returns is subject to the following conditions:

Item & accessories undamaged
Original packaging
Item must be in resellable condition

Buyer covers shipping for non-defect returns. Shipping costs incurred will be deducted from the order amount.

Personal Reason Returns

If more than 30 days have passed since the shipping time and the buyer requests a return, the buyer must provide a reason for the return and the conditions for a 30-day no-reason return must be met.

Buyer still covers shipping for non-defect returns. Shipping costs incurred will be deducted from the order amount.

Defective Product Returns

The Humsienk product is indeed a quality issue confirmed by our technical support team, we usually provide the following two solutions: Replacement, or Refund.

Replacement

Month Of Orders	Cost
≤18 Months	Free
＞18 Months	Pay Price Difference

Note:

Price Difference = Current price - (Purchase Price - Monthly Depreciation × Months Owned - Return Shipping)
Monthly Depreciation = Purchase Price / Total Warranty Months
Warranty of Replacement continues from original purchase date.

Refund

Month Of Orders	Refund Amount
≤6 Months	100%
6＜X≤18 Months	Purchase Price - (Monthly Depreciation × Months)
＞18 Months	Purchase Price - (Monthly Depreciation × Months) - Return Shipping-Processing fee

Note:

Monthly Depreciation = Purchase Price / Warranty Months
Processing Fee = One-Way Shipping
Refunds will be made to your original payment method. If you do not receive a refund within 10 working days, please contact us.

Wrong Product Model/Address Returns

Return Type	Shipping Cost Payer
Wrong Product Model	Humsienk pays
Wrong Address filled in	Buyer pays
Wrong Address shipped	Humsienk pays

Return Condition

Accepting Returns is subject to the following conditions:

Item & accessories undamaged
Original packaging
Item must be in resellable condition

Return Process

Once Humsienk confirms the status of the product and agrees to the buyer's return request, the following steps will be taken:

Apply for a return label for your order
You need to attach the return label to the package to be returned
Send the package to be returned to the courier station for delivery

Note: Normally Humsienk does not accept buyers sending products back to the warehouse without communication.

Refund Process

Humsienk offers a convenient refund process. The refund method is the same as the original payment method. For example, if the buyer paid by PayPal, the refund will also be returned via PayPal. But the refund time varies depending on the situation:

Order Cancellation: Once confirmed, refund actions will be taken immediately.
30-Day No Reason Return & Personal Reason Returns: Once the package to be returned is returned to the warehouse and the Humsienk warehouse staff confirms that the product meets the above return conditions, a refund will be arranged.
Defective Product Returns: Same as above 30-Day No Reason Return & Personal Reason Returns

Note:

If the buyer's order is refunded due to 30-Day No Reason Return, Personal Reason Returns or Defective Product Returns, the round-trip shipping fee and price difference will be deducted from the original order amount.
Normally you will receive your money back within 1-2 business days after the refund process, but if it takes longer than 10 business days, please contact us.

Return Address (United Kingdom)

To ensure your return is processed correctly, please contact our support team at support.uk@humsienk.com before shipping. Once authorized, please send your item to our UK logistics partner:

Consignee: Top Cloud Logistics Ltd (EP1223) Address: DC6 Prologis Park Midpoint, Midpoint Way, Minworth City: Sutton Coldfield, Birmingham Postcode: B76 9EH Country: United Kingdom Phone: +44 7880 846092 / +44 7502 856189

Contact

If you have any questions about our return and refund policy, or if you need assistance with a return and refund process, please Email us at support.uk@humsienk.com