Shipping policy

At Humsienk, we are committed to providing our customers with safe, reliable, and timely delivery. All Humsienk products are certified with UN38.3 and MSDS, ensuring compliance with international lithium battery transportation standards.

This Shipping Policy outlines how we process, ship, and deliver your orders.

Shipment Origin Country

United Kingdom

Shipping Carrier

Evri (formerly Hermes)
Other local carriers may be used when necessary to ensure timely delivery.

Shipping Cost

FREE SHIPPING on all orders.
No additional shipping fees will be charged at checkout.

Shipping Destinations & Delivery Times

Our total shipping time consists of two stages, starting from the moment your order is placed:

Order Processing Time

Orders placed before 5:00 PM (PT) will be processed within 1–2 business days
Orders placed after 5:00 PM (PT), on weekends, or on public holidays will be processed on the next business day

Delivery Time

Once dispatched, orders are typically delivered within 5–10 business days

Note:
Delivery times provided above are estimates and apply to most orders. They do not include delays caused by inspections, exceptional circumstances, or uncontrollable factors such as severe weather, carrier congestion, or force majeure events.

Shipping Notification

Please ensure that your full name, delivery address, postcode, and contact details are entered correctly at checkout to avoid delivery issues.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that address changes can be made once an order has been shipped, and any risks or additional costs arising from address changes after dispatch will be the customer’s responsibility.

UK Warehouse Delivery & Collection Information

Our UK warehouse (TC Warehouse) accepts container truck deliveries by appointment only and also supports customer self-collection.

All deliveries and collections must be booked in advance. The warehouse reserves the right to refuse any unbooked deliveries or collections.

For efficiency and record-keeping, email contact is strongly preferred. Telephone contact should be used for urgent matters only.

Company / Consignee Name: Top Cloud Logistics Ltd (EP1223)
Warehouse Address:
DC6 Prologis Park Midpoint
Midpoint Way
Minworth
Sutton Coldfield
Birmingham
B76 9EH

Telephone: +44 7880 846092 / +44 7502 856189
(Email contact is preferred)
Booking Email: booking.uk@newouda.com

Disclaimer

Humsienk shall not be held liable for order delays or rejections caused by the following reasons:

Remote Delivery Addresses: Shipping times may be delayed by 1–2 days due to remote delivery locations.
Recipient-Related Delays: Delays or failed deliveries caused by the recipient’s actions, including but not limited to:

Address changes after shipment.
Providing unknown, invalid, or incorrect addresses.
Providing incorrect contact information.
Refusal to accept the package.

Force Majeure Events: Delays due to unforeseeable, unavoidable, or insurmountable circumstances, including but not limited to:

National or regional air/ground transportation disruptions (e.g., weather-related issues).
Communication system interference or malfunctions.
Government actions or changes in postal policies.
Wars, earthquakes, typhoons, floods, fires, heavy rain, fog, or similar events.

Prohibited Air Cargo: Items restricted by aviation safety regulations, including: Contraband, mobile phones, electronics, fragile goods, or other items ineligible for air transport.
Confiscated Shipments: Parcel confiscation or disposal due to violations of shipping regulations.
Holiday/Non-Working Day Delays: Inability to deliver during weekends, national holidays, or public observances.
Inaccessible Locations: Failed deliveries to schools, workplaces, or residential areas unreachable by couriers.